Conversations in one place
Conversational channels in a single inbox, with context, an owner and history — instead of messages scattered across apps.
SaaS · Conversational and Social Automation with AI
Pulzia
Conversations that move business forward.
A conversational and social automation platform that brings together conversations from every channel — from WhatsApp and Instagram to the CRM — and moves each opportunity from a single place.
Pulzia is in operation, with a demo, plans and post-implementation support. Sign-up happens on the product's official website.
01 Executive summary
Pulzia's promise is to connect every conversation to the next best step. It is Vita Munhoz Tecnologia's conversational and social automation platform, created to solve a common reality: messages scattered across apps, leads with no follow-up, manual replies, disconnected campaigns and little visibility over what happens after someone comments, sends a DM or starts a WhatsApp conversation. Nine modules bring together an omnichannel inbox, visual automation, CRM, campaigns, metrics, governance and supervised artificial intelligence — Zia. The architecture is multi-tenant, with data isolation per organization, access control, consent, auditing and integrations through each channel's official routes.
02 The context
The conversation happens across channels. The operation stays fragmented.
What gets in the way today
- Messages split across apps and devices, with no single view of the contact.
- Leads that arrive through a comment or a DM and get lost with no follow-up.
- Manual replies and repetitive tasks consuming the team's time.
- Context lost at every handover, with no history of the conversation.
- Campaigns sent with no segmentation, consent or frequency control.
- Little visibility over what becomes an opportunity after the first contact.
Who it is for
- Small and mid-sized companies that sell and serve through conversation
- Sales and support teams with a high volume of messages
- Local businesses, service providers and e-commerce
- Agencies and operations that capture leads on WhatsApp and Instagram
03 Principles
What defines this product.
Automation with human control
Visual automation designed not to lose control: human approval where needed, limits, consent and governance are part of the design.
From interaction to opportunity
What is loose today — a comment, a message, a campaign — connected to a CRM and to metrics, so the conversation becomes a tracked opportunity.
04 Modules
One platform. Nine connected capabilities.
From the first message to the closed opportunity, with governance and human review at every point that matters.
Pulzia Hub
A single inbox: conversations from every channel with an owner, a queue, internal notes, tags and the contact's history in one place.
Pulzia Flow
A visual builder for automation and journeys: triggers, conditions, branches, messages and actions, with versioning, simulation and human approval where needed.
Pulzia Social
Automation for social networks: from comment to private message, keyword replies and lead capture — controlled and routed to the service team.
Pulzia Campaigns
Conversational campaigns with segments, templates, scheduling, frequency limits, quiet hours, opt-out and suppression lists.
Pulzia CRM
A CRM integrated with the conversations: contacts, companies, opportunities, pipeline, tasks and lead source, linking sales to service.
Pulzia Insights
Operational metrics: conversation volume, first response time, conversion and performance by channel, campaign and automation.
Pulzia Connect
Integrations with external systems through APIs, webhooks and connectors — CRM, e-commerce, calendars, forms and data import and export.
Pulzia Guard
The governance layer: consent, preferences, opt-out, suppression, limits, quiet hours, auditing and access control per organization.
Zia
Pulzia's supervised conversational intelligence: it summarizes conversations, classifies intent, suggests replies and the next action — always with limits, permissions and human review.
05 Engineering
The invisible is also part of the project.
Architecture
- Multi-tenant architecture with data isolation per organization.
- Integration with conversational channels through the APIs, permissions and official policies applicable to each platform.
- Automation with versioning, simulation and controlled publication, with failure handling and a human approval point.
- Integrations with external systems through APIs, webhooks and connectors.
Security and privacy
- Privacy by design, with consent, preferences, opt-out and suppression as part of the product.
- Data isolation per organization, role-based access control and an audit trail.
- Operational governance: limits, quiet hours and per-organization policies to reduce the risk of abuse.
- The strategy prioritizes official, supported integrations for each platform — no promise of never being blocked, which no supplier can guarantee.
06 Outcome
What changes in the operation.
- Follow every conversation in one place, with context and an owner.
- Automate repetitive replies and journeys without giving up human control.
- Turn comments and messages into leads organized in the CRM.
- See what becomes an opportunity after the first contact, with metrics by channel.
07 Plans by stage of operation
From the first conversation to the whole operation.
See plans and demo ↗Pulzia serves everything from individual operations to teams and agencies managing several organizations. Plans, limits, channels and terms live on the product's official website, alongside the demo and post-implementation support.
- Individual operations and freelancers.
- Small sales and support teams.
- Growing companies with a higher volume of conversations.
- Agencies and partners managing multiple organizations.
08 Evolution
What is in operation and what comes next.
Each phase declares its own state. Nothing appears as delivered before it exists, and no date is promised.
In operation
Multi-tenant platform
Organizations, users, permissions and security — the base every conversational operation runs on.
In operation
Hub, automation and CRM
A single inbox, contacts, automated journeys and a commercial pipeline connected to service.
In operation
Campaigns, governance and Insights
Campaigns with segmentation and consent, the Pulzia Guard policies, and the operation's metrics.
Evolving
Zia and new channels
Supervised conversational intelligence and progressive channel expansion, with limits, permissions and human review.
09 Frequently asked questions
Clarity before
the first step.
01What is Pulzia?+
A conversational and social automation platform by Vita Munhoz Tecnologia. It centralizes conversations from several channels, automates journeys, organizes leads in a CRM and supports sales and service teams with supervised artificial intelligence.
02How do I sign up for Pulzia?+
Through Pulzia's official website, where the demo, the modules and the plans live. You can also talk to our team on WhatsApp.
03Which channels are supported?+
The priority is conversational and social channels such as WhatsApp, Instagram and Facebook Messenger. Availability for each channel depends on the APIs, policies and permissions applicable to each platform.
04Does Pulzia replace a service team?+
No. It supports the team — bringing conversations together, automating the repetitive work and organizing the opportunities — with human control at the centre.
05What is Zia?+
Pulzia's conversational intelligence layer: it summarizes conversations, identifies intent, suggests replies and organizes information — always according to the permissions, policies and autonomy levels the company defines.
06Does the AI reply on its own?+
Autonomy levels are configurable, with human review and limits. AI features can produce inaccurate results, and Pulzia keeps traceability and the final word with the team.
Pulzia
Shall we put this
to work?
Talk to our team: we learn your operation and show Pulzia working in your own context.