The rules for those who contract.

1. Which document this is

These Terms govern the contracting and use of the Vita Core Platform and the services provided by Vita Munhoz Tecnologia. They apply to customers and authorized users — not to someone merely browsing this website. For browsing, the applicable document is the Terms of Use. The two coexist: if you are a customer, both apply, and on anything concerning the contracted services these prevail.

2. Who you contract with

Vita Munhoz Tecnologia
CNPJ: 59.414.271/0001-36
Rua Clorivaldo Migliari, 150 - Nova Ourinhos, Ourinhos - SP, CEP 19907-475
E-mail: contato@vitamunhoztecnologia.com.br
Phone: +55 (14) 99901-5049

3. Purpose

Vita Munhoz Tecnologia operates the Vita Core Platform, a proprietary corporate platform that centralizes billing, contracts, electronic signature and communication for the company's SaaS products — among them Vendeon, Vitto Gestão and Pulzia.

These Terms describe the general conditions of that relationship. Price, scope, deadlines and service levels for each engagement live in the corresponding contract, proposal or plan; should those specific points diverge, the instrument signed between the parties prevails.

4. Acceptance of the Terms

Using the services implies full agreement with these Terms. If you use the platform on behalf of a company, you represent that you have authority to bind it. There is no partial acceptance: if you disagree with any condition, the alternative is not to use the services. Material changes are announced in advance through the registered contact channels, and the date of the last revision is always visible on this page.

5. Obligations of those who use it

Anyone accessing the platform undertakes to:

• Lawful use. Not to use the services for illegal activity, to infringe third-party rights or to send unsolicited bulk communication.
• Accurate data. To provide correct registration and tax information and keep it up to date — billing, tax documents and electronic signature depend on it.
• Credential safekeeping. To keep passwords and tokens confidential and report any unauthorized use immediately. Acts performed with valid credentials are presumed to be the holder's.
• No security circumvention. Not to attempt unauthorized access, reverse engineering, vulnerability scanning without written authorization, or deliberate overload of the infrastructure.
• Responsibility for content. To answer for the data entered into the platform, including the legal basis for processing third-party data you upload.

6. Communications

Once the service is contracted, we send transactional communications: invoices and billing notices, maintenance and incident alerts, contract and signature notifications, and operational announcements. They are part of performing the contract and do not depend on additional consent — while a contractual relationship exists, disabling them would make the service itself unworkable.

Marketing communications require your prior and express agreement, and can be cancelled at any time through the unsubscribe link, by replying STOP to the message itself, or by writing to contato@vitamunhoztecnologia.com.br. Cancelling marketing does not stop transactional messages. WhatsApp messages are delivered through Meta's WhatsApp Business Platform and are also subject to that platform's policies.

7. Intellectual property

The software, source code, architecture, interfaces, documentation and the Vita Munhoz Tecnologia, Vita Core Platform, Vendeon, Vitto Gestão, Pulzia and Evometria trademarks belong to Vita Munhoz Tecnologia. Contracting grants a limited, non-exclusive, non-transferable and revocable licence to use, restricted to the term of the contract and to the purposes set out in it — it transfers no ownership and authorizes no copying, redistribution, sublicensing or derivative work. The data you enter into the platform remains yours.

8. Limitation of liability

The services are provided with technical diligence and continuous monitoring, but no software supplier can guarantee uninterrupted, fault-free operation. To the extent permitted by applicable law:

• We are not liable for unavailability arising from force majeure, third-party failure — infrastructure provider, carrier, acquirer, messaging platform — or from the customer's own act or omission.
• We are not liable for lost profits, lost opportunity or indirect damage.
• Our total liability, where it exists, is limited to the amount actually paid by the customer in the 12 months preceding the triggering event.
• Nothing here removes liability that Brazilian law declares non-excludable, including in consumer relationships.

9. Term and termination

These Terms remain in force for as long as the contractual relationship lasts. The term and renewal conditions of each engagement are those of the respective contract or plan.

Either party may terminate, as provided in the contract. We may suspend or end access, upon notice, in case of default, of use that breaches these Terms, or of risk to the security of the platform and of other customers. Once the relationship ends, data remains available for export for 30 calendar days; after that it is deleted, except for what the law requires us to retain — the detail is in Data Deletion.

10. Privacy and data protection

The processing of personal data follows the Privacy Policy and the Cookie Policy. To request deletion of your data, the step-by-step is in Data Deletion. When we process personal data on the customer's behalf, we act as processor and the customer as controller under the LGPD; each party answers for the obligations of its role.

11. Governing law and jurisdiction

Brazilian law applies, in particular the Civil Code, the Internet Civil Framework (Law 12.965/2014) and the General Data Protection Law (Law 13.709/2018). The courts of the district of Ourinhos, São Paulo are elected, waiving any other, except for the statutory jurisdiction of the consumer's domicile.

12. Contact

Questions about these Terms may be sent to contato@vitamunhoztecnologia.com.br. We normally reply within one business day.